Canadian Life and Health Insurance Association Inc.

Consumer Information

Help with your Questions and Complaints

If you have any questions or complaints:
Contact the Ombudservice for Life & Health Insurance

In Toronto 416-777-9002
In Montreal 514-282-2088
Toll Free 1-888-295-8112

OLHI is a national complaint resolution and information service for consumers of Canadian life and health insurance products and services. It is an independent, not-for-profit organization established and funded by the industry.

Information Booklets and GuidesRetiringSoon?

  • Insurance words and phrases explained in clear language

  • A guide to the coordination of benefits
  • A guide to disability insurance
  • A guide to life insurance
  • A guide to long-term care insurance
  • A guide to supplementary health insurance
  • A guide to travel health insurance
  • Your Virtual Shoebox Guide : Keeping track of your personal and household financial documents

    Information Booklets:
  • Key Facts About Segregated Fund Contracts
  • Questions about life annuities
  • Policyholder Protection

    Contact Information:

    Assuris protects Canadian policyholders in the event that their life insurance company should fail. It is an independent, not-for-profit organization established and funded by the industry.

    Online tools and forms

    Standard Disability Claim Forms:
    The Canadian Life and Health Insurance industry has created simplified and standardized forms to address short and long term disability claims.

  • Attending Physician’s Questionnaire – Mental Health Conditions 
  • Standard STD Claim Form 
  • Standard Long-Term Disability Claim Form
  • Standard Confirmation of Ongoing LTD Form (Updated)

  • Mental Health Information
  • Understanding Claims for Footwear and Orthotics

  • Canada-U.S. Enhanced Tax information Exchange Agreement / FATCA:
  • Overview
  • FAQ